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Using Emotional Intelligence to Build Employee/Customer Relationships


By Rhonda Basler | August 1, 2017 | Blog Posts | Customer Engagement Case Studies

What do 90% of top performers in business have in common? Emotional intelligence.1 Their blend of self-awareness and self-management catapults them into the upper echelons, outranking peers that might outscore them on IQ tests.

In the business environment, a high EQ among leadership and managers fosters stronger connections with employees. But it’s also essential to encourage all employees to utilize an EQ approach in their daily responsibilities, especially in regards to developing more meaningful customer experiences and stronger customer relationships.

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